The Human-in-the-Loop Seam: Where Humans Belong in a Dark Factory
+Human-in-the-loop is a phrase everyone uses. Almost nobody uses it correctly.
+ +A human is in the loop at a seam. The seam is a place where the system is underdetermined. The seam is the place where the spec does not say what the right answer is, and the factory has to either ask or guess. The human's job is to be the answer to the questions the spec cannot answer. The factory's job is to surface those questions, at the right time, in the right form, to a human who can answer them.
+ +The wrong place to put the human
+ +The wrong place to put the human is in the implementation. If the spec is complete enough to be compiled, the factory should compile it. Adding a human to "review the code" before the merge is putting the human in a place where the human is duplicating the factory's work. The factory just generated the artifact from the spec. The human reviewing the artifact is asking whether the factory did what the spec said. The factory can answer that question with a provenance graph. The human is not adding information. The human is adding latency.
+ +Teams that put the human in the review get a familiar pattern. The review takes two days. The human approves what the factory produced. The human introduces small changes that break the spec. The spec and the artifact drift apart because the human was the seam, and the seam was in the wrong place. The seam should have been in the spec, not in the review.
+ +The right place to put the human
+ +The right place to put the human is on the seam where the spec is underdetermined. There are three of these seams in a dark factory, and they are different from each other.
+ +The policy seam. The policy is the human's signature on the system. The policy says: this kind of artifact, in this kind of environment, is allowed to promote. The policy is underdetermined because the policy is a human value judgment, not a derived fact. The factory cannot derive what is allowed. The factory can only enforce what has been declared. The human declares. The factory enforces.
+ +The spec seam. The spec is underdetermined in places. The spec describes intent. The intent does not always fully constrain the artifact. The factory will produce a correct artifact from an underdetermined spec. The artifact will be one of many correct artifacts, and the choice between them is a taste decision. The human has the taste. The factory surfaces the choice. The human makes the call. The spec is updated with the call. The factory's next artifact is constrained by the updated spec.
+ +The audit seam. The audit is the place where the human checks that the factory did what the spec said, and the spec was the right call. The audit is the only seam where the human gets to ask the second-order question. The audit is the only seam where the human can change the spec. The audit is the only seam that closes the loop. Without the audit, the factory is the only one learning. With the audit, the human is learning too.
+ +What the human looks like at each seam
+ +At the policy seam, the human is a writer. The human writes the policy. The policy is a small artifact, versioned, signed, reviewed. The policy is not code. The policy is intent. The factory is the executor.
+ +At the spec seam, the human is an editor. The human updates the spec to capture a decision the factory surfaced. The spec is a living document. The spec is not a wiki. The spec is a file the factory reads. The human does not need to be a programmer. The human needs to be a domain expert who can describe what they want in the domain's vocabulary.
+ +At the audit seam, the human is a reader. The human reads the factory's output, the spec the factory consumed, the policy the factory enforced. The human asks: did the right thing happen? The human's answer goes into the next spec, the next policy, the next audit.
+ +Why this is harder than it looks
+ +The seams are not labeled in the artifact. The artifact has a hash, a signature, a provenance graph. None of those say "this decision was made by a human at the spec seam." The factory has to be designed to make the seam visible. The factory has to be designed to ask the question at the right time. The factory has to be designed to wait for the answer, or to ship a default, depending on the policy.
+ +This is the work of designing a dark factory. The work is not the build pipeline. The work is the seam management.
+ +The single rule
+ +The human belongs on the seam where the spec is underdetermined, not on the seam where the implementation is risky.
+ +The patterns that exist put the human where the implementation is risky. The human reviews the code, the test, the deploy. The factory can review the code, run the test, ship the deploy. The human's value is upstream of the implementation, at the seams where the spec is underdetermined.
+ +That is the human's job. The human decides what the factory does. The factory decides how the human's decision becomes an artifact. The seam between them is the only place the human belongs.
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